As it becomes more and more apparent that the manufacturing industry in America is becoming a thing of the past, various political and economic pundits have lamented the coming woes of our nation. "Not to worry" say some of these experts. We will merely shift from a manufacturing to a service-based economy. To these so-called experts, I ask: have you actually attempted to use any of these services? Have you actually spoken to a customer service representative in the past decade? Have you even tried to deal with any so-called service providers recently? Tried to, say, cancel your AOL account or, maybe, fix your cable? The survival of our country depends on a shift to a service-based economy? We're doomed.
In other news, today's interview was re-scheduled yet again. Interesting how, last time, I was lectured on the timeliness of merger-arbitrage, and how the window of opportunity for such trades is usually no more than a few days. By the time I actually get in there for the next round, the deal in question will probably have closed.
2 comments:
Well argued, except try customer service ANYWHERE else - the stuff we call lowsy is white-glove service in Europe. Outside of tourist spots, I'd suspect our customer service is the best in the world, especially since we're the whiniest consumers in the world.
True, but the rest of the world either a) still has the capacity to succeed as a manufacturing-based economy or b) has a much stronger social safety net than the US. If our customer service is the best in the world, I'd hate to try to deal with a billing error from, say, DeutscheTelekom or Alcatel. Verizon is bad enough.
Post a Comment